Terms & Conditions

The terms and conditions for use of the Amy Louise Wood (ALW) website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Shopping online

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read our Delivery and Returns Policy.

Communication

Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

Availability

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable, we will contact you either by phone or email.

Orders

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in these Terms & Conditions
  • Your order not passing our verification checks.

When your order is placed, the funds for your order will be debited from your available balance. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18.

Tracking orders & Delivery

Once you have received your order despatch confirmation, your delivery will be due the following day (excluding Sundays and International orders).

If your order has not been received within the agreed times (see your despatch email for confirmation of this) then you will be able to track your parcel using the Royal Mail Track and Trace Service using the tracking number in your despatch email. If you experience any problems with this service, please notify us as soon as possible by emailing amy@amylouisewood.co.uk.

All orders received online are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 3-4 working days. Items listed as made-to-order can take between 1-4 weeks depending on the design and finish.

Delivery times stated are subject to order approval. Please visit our delivery page for complete information.

Delivery address

All deliveries will be made to the addresses specified by you in your order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the pieces. If you wish us to redeliver the pieces to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order and you will be responsible for the items as soon as they are delivered. Ownership of the pieces shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged. 

Prices & charges

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:

  • Actual price lower than price shown at time of ordering – at our discretion we will charge you the lower amount and despatch the product.
  • Actual price higher than price shown at time of ordering – we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
  • All prices shown on the website are inclusive of VAT.
  • All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.

Card payments

We will contact your payment card company for authorisation when you place your order and your payment card will then be debited. We accept the following payment methods: American Express, Mastercard, Visa, Click to Pay, Apple Pay, Google Pay, Microsoft Pay, BACs Direct Debit. The total amount you pay is unaffected, regardless of the payment method used.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

Payment validation checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the amylouisewood.co.uk website, you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with the Data Protection Act 1998 and the General Data Protection Regulations (EU GDPR) 2016. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Website errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in price or item availability.

We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Copyright and Site Content

Amy Louise Wood is the owner of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

Disclaimer

The information provided by Amy Louise Wood on this website is for general information purposes only. All information on the site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the site.

Amy Louise Wood will not be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Amy Louise Wood does not exclude any liability for death or personal injury resulting from negligence. Amy Louise Wood cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.